What we do:

Our CRM Services
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extend from Needs assessment to post implementation support...
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Our TeleMarketing Services include lead enhancement and lead generation to Sales, order entry and support...
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Our Medical Products
focus on current injury and post surgery treatments. We provide products that are cutting edge that can lead to faster recovery and more consistent applicatioin of professionaly recommended treatment.
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Telemarketing Services > Customer Service and Support
   
Customer Service and Support

Customer Service is very important. According to Bain & Company, a 5% increase in customer loyalty can result in at least a 25% increase in customer profitability. Without a formal team in place, customer service does not exist. This cannot be "when I think about it". If must be professionally managed and maintained. It includes all aspects of your business from Inbound customer support and technical assistance to order processing, request fulfillment, and well-designed follow-up. If you do not have a team in place, we will become that team.
It requires professionally managing and maintaining all aspects of customer service —inbound, outbound and web-based provides immediate, measurable results. These services can be applied as stand-alone applications or combined to deliver an integrated customer interaction program.

 


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