What we do:

Our CRM Services
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extend from Needs assessment to post implementation support...
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Our TeleMarketing Services include lead enhancement and lead generation to Sales, order entry and support...
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Our Medical Products
focus on current injury and post surgery treatments. We provide products that are cutting edge that can lead to faster recovery and more consistent applicatioin of professionaly recommended treatment.
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Training


There are multiple levels of training that include end-user, administrator, and advanced training (onsight or Web training). Absolutely nothing is more critical than training. Implementation without training is like buying a hamburger without the meet. Without training you miss key tips on effective and efficeint ways to use the software. We have turned clients down who feel that they can do their own training. DO NOT under estimate the value of training.

We do offer train the trainer, but this is for professional trainers, who understand how to present content. These trainers must have already taken our end user and admin training. Preferably they have sat in on group training to become equiped to answer the off the wall questions that come up from users and will also be able to get disoriented and off track trainees back on track

  • End-user training is commonly four to 12 hours for groups up to 10. These sessions can be performed at the client site, in our training facilities or online (usually in 2-4 hour sessions when done online). We design the training based on your secific installation and the items you prefer to imphasize. The cost of the one on one design is included in the training cost. We recommend that each trainee own a end user training manual to get the most out of the training. The manual acts as a great secondary support device for users.

  • Administrator training is for the person who will manage day to day issues, e.g., adding new users, changing security, running reports, etc. This training is commonly a lead user, but may be one of the technical team. This training is usually 1-2 days depending on the depth of knowledge of the trainee and the product complexity they wish to manage.

  • Advanced training is most often for technical personnel. They will often build new reports using the report writer or business analytics tools. They will learn to use the more complex design tools for re-design of screens and adding new functionality. They need good logic knowledge and preferably some dBase and VB Scripting skills. This can range from a ½ day to 5 days depending their personal skill set and the depth of knowledge they wish to gain.

 

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